CANDLES AND FIZZIES PRIVACY POLICY, RETURN & REFUND POLICY & DISCLAIMER

                                                                                                                      PRIVACY POLICY

LAST UPDATE OF THIS PRIVACY POLICY – 01/01/22

BEFORE USING OUR SITE, PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy is applicable to Candles and Fizzies and sets out our policy on the gathering and use of information on this site and. Candles and Fizzies is committed to providing a safe web site for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy.  Candles and Fizzies complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Site and not to web sites of other companies or organizations to which our Site may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Site, you may be asked to provide us with personal information when you visit certain sections of our Site. Your use of our Site signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Site. Your continued use of the Site signifies your acceptance of these terms and any changes in effect at the time of use.

COLLECTION OF PERSONAL INFORMATION
Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires & feedback. We may also ask you to provide additional information such as your e-mail address if you want to participate in a contest or to resolve complaints or concerns.

HOW DOES CANDLES AND FIZZIES USE INFORMATION GATHERED ABOUT ONLINE VISITORS?
Before forwarding us any personal information, please be advised that any information gathered on our Site may be used in the aggregate for research and development relating to our Site and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Site to your needs by collecting information about your preferences through tracking of patterns page views on our Site; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.

PROMOTIONAL AND INFORMATIONAL OFFERS
With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes Candles and Fizzies provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. Candles and Fizzies uses reasonable efforts to maintain visitors' information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.

DISCLOSURE OF INFORMATION
Candles and Fizzies will not disclose personal information that you provide on its Site to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.

COOKIES
Candles and Fizzies, in common with many web site operators, may use standard technology called "cookies" on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Site may not function properly if you do so.

PROTECTION OF CHILDREN ONLINE
Candles and Fizzies considers the protection of children's privacy, especially online, to be of the utmost importance. We do not knowingly collect or solicit personal information from children nor do we allow them to become registered users of, or to request information through, our Site or help-seeking information lines.

PROTECTION OF INFORMATION:
Our Commitment to Security
We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. Candles and Fizzies applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:
Personal information you share with us is stored on our database servers at Company data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.

POLICY CHANGE:
If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.

ACCEPTANCE OF OUR PRIVACY POLICY:
By using this Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.
                                                                                                            RETURN/REFUND POLICY

Our goal is for you to be happy with your experience with buying and receiving our products. If any problems do occur, here are the details of our Return Policy:

Currently shipping across Canada only.

Incorrect Product

If the item(s) you receive are not as ordered, please notify candlesandfizzies@gmail.com so that we may address the situation.

Items Damaged in Shipping

If the item(s) received are damaged in shipping, please notify candlesandfizzies@gmail.com so that we may address the situation.

General Returns (other than incorrect or damaged product)

Our return policy lasts for 7 days upon receipt of your items. If 7 days have gone by since delivery of your order, unfortunately we can not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the original condition that you received it in. It must be in the original packaging and candles must be unburnt and unlit.

To complete your return, please have available the receipt, proof of purchase or specifics of the Order Number.

Return Shipping

To return your product, please send to Candles and Fizzies, #314-515 Houghton Rd., Kelowna, BC, V1X 8B9.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included. You are also responsible for any additional costs that might be incurred while returning this product (import duties, customs, and taxes).

Refunds

Once we receive your returned item, we will inspect it, then notify you of its receipt and whether the item is rejected or approved for refund.

If the item is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note: this credit to you may take a few days.

We will notify you by email when the transaction is posted by us.

 
 
 
By purchasing products from our website, you are acknowledging that you have read and understood the following disclaimer and will use our products at your own risk.

 

Please read the detailed ingredient list of each product before placing your order. Individuals with an allergy or sensitivity to an ingredient in a specific product should not use that product. If you have a history of sensitive skin, we recommend you perform a patch test 24 hours before general use of the product. If any irritation occurs, discontinue use immediately. Candles & Fizzies is not responsible should any skin reactions occur, and assumes that their products are properly used. Our products are for external use only.

Care must be taken when using our products in the bath or shower to prevent falls. Oils may make the bath or shower surface slippery; surface should be rinsed or wiped after use to reduce this risk. We do take precautions in our products to eliminate staining of your tub, Candles & Fizzies is not responsible if staining should occur. Candles & Fizzies is not responsible for any accidents, injuries, or property damage resulting from the improper use of any of our products.

 

All our products are handmade in small batches. As a result, the product you receive may not be exactly as shown on the website. Our products may not be exactly the same size and/or weight as is listed in the product details (you may get a little more or less), and colour may be slightly different due to environmental factors. We hope you don't see this as a bad thing, as it makes your product unique!

 

All photographs (unless otherwise noted), product descriptions and logos are the copyright of Candles & Fizzies. Candles & Fizzies has no third party affiliations. All contents within this website are based on our personal knowledge, opinions, and experience. 

If you have any questions or concerns about our Disclaimer, please don't hesitate to contact us at candlesandfizzies@gmail.com